Frequently Asked Questions about Snafu

Answers to many questions are listed below. But you can always give us a call at 1-800-766-5786 to have a human answer your question!

General Questions


Ordering Questions

How do I place an order?

You have several options:

  1. You can work with a sales representative if we have one in your area.
    You can email or call us for their name and telephone number at
  2. You can place your order online, selecting your own cards on our this site.
  3. Or you can take advantage of our Bestseller Packages where we pick the cards for you (for more info on Bestseller Packages/Fast Order Option, see below)!
  4. Or, you can request a catalog and write the order yourself. If you choose to request a catalog and fill out our order form yourself, you can either:
  • fax it to us at 1-651-698-8661,
  • mail it to us: SNAFU Designs 2500 University Ave. W #E4, St. Paul, MN 55114
  • call the order in on the telephone  1-651-698-8581.
When I request a catalog, what do you send me?

You will receive our 24-page color catalog. Included in the catalog is an SNAFU order form.

Can I download a catalog?

Yes, we have a PDF catalog available to download. We also have an online "flip" catalog. Both can be found on our Download page!

Once I place an order, how long before my cards arrive?

That depends on where you live. SNAFU Designs is located in St. Paul, Minnesota. Orders almost always ship the day after we receive them. So a customer usually receives their cards within a week of faxing an order to us. For orders mailed to us, we will ship them to you the day after we receive the order.

How are orders shipped?

We ship orders using UPS Ground Service, unless we are shipping cards to Alaska or Canada. In which case, we usually use the United States Postal Service.

How much does shipping cost?

That varies with the size of the order and how far we have to ship the cards. We use UPS to ship orders (unless shipping outside of the 48 contiguous states) and charge whatever the UPS Ground rate is. Your shipping charge usually will fall somewhere between $7.00 and $12.00, again depending on size of the order and where the order is shipping to. UPS charges more to deliver a package to a residential address as opposed to a business address.

This site will estimate your shipping charges for you before you submit your order.

Is there a minimum order and reorder amount?

On our order form, it says that our minimum order is $75.00 and our minimum reorder is $50.00, but we are not strict on this. If you want to place a smaller order than the stated minimum, just give us a call!

Can I order designs in half-dozens, or do I have to order designs in full dozens?

You can order our cards either in half-dozen or in full dozens. Whichever works better for you.

What is a "Bestseller Order" or "Fast Order"?

With a Bestseller Order, we pick the cards for you, putting together an order of proven bestsellers based on the size of the order you choose. This option has proven to be very popular for many overworked store owners.

Shortly after placing your order, we will call you to confirm your order amount, address, and to get a credit card number from you (we accept Visa, MasterCard and American Express). We will also discuss the "tone" of the cards you would like in your package.

After your first order, we can set up net 30 day terms if you like.

What size is a "Bestseller Order/Fast Order"?

The size of the Bestseller order is completely up to you. First decide if you need a display or not. If you do, simply select a display size from the choices presented to you. Then decide whether you want to fill each pocket of the display with card quantities of half-dozens or full dozens.

If you don't need a display, just choose the number of different designs you want in your order in either half-dozen or full dozen quantities.

We'll take care of the rest for you! It's called the "Fast Order Option" because it literally takes less than a minute of your time to place an order this way.

What is included in a "Bestseller Order/Fast Order"?

You will receive an assortment of different designs that we choose for you, and know to be proven bestsellers. For example, if you ordered our 36 pocket floor display you would receive 36 unique designs in quantities of either six cards or twelve cards depending on your preference, and you would receive an equal number of envelopes. Typically, at least half of your order will be made up of birthday cards. We fill in the rest of the order with cards from our other categories (i.e. Thank You, Friendship, Congratulations, etc...).

If you feel that a few of our cards might be too off-color or risque for your customers, your Bestseller Order can be tailored not to include any of these cards. You will be asked about this when we telephone you to confirm your address. We can also answer any other questions you may have at this time.

How do I reorder?

Whenever you order from SNAFU, we always include a updated catalog with your order. When you are running low on our cards or if you want to add more cards to the ones you already have, you can use the order form in that catalog and simply fax or mail it to us. You can also call us and give us your order over the telephone at 1-651-698-8581.

How do I pay for an order?

We prefer to have the first order paid for with a credit card (Visa, MasterCard or American Express). You can also prepay for an order (money order of cashier's check). Once you have ordered with us, you may request terms by filling out a Credit Application. We will need at least three business references along with bank account information (acct. number and name and telephone number of contact person we can speak to at the bank).

Can I work with a sales rep?

Yes, we love it when you work with one of our sales reps! Unfortunately, there are some parts of the country where we do not have representation, yet. In that case, please call SNAFU if you have any questions or we can even help you put together an order over the telephone. You can reach us at: 1-800-766-5786 during regular business hours Monday through Friday (CST).

Can I place an order WITHOUT using a sales rep?

Yes, we know that some buyers prefer ordering on their own rather than working with a sales person. It's completely up to you.

Do you sell your cards to stores outside of the United States?

At this time, we sell our cards to several stores in Canada. As for other countries, unless you are talking about a very large order, international shipping is so expensive, it's not worth it and ends up costing too much. Although, if you work with a Freight Forwarder in the United States we are happy to ship to you.


Display Questions